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| O’Leary – if he’s not Ryanair CEO then he might live in mental institution with the stuff he says. |
We know Ryanair’s CEO O’Leary is a loudmouth, but before you complain about him on Facebook and Twitter, think again.
A 35-year-old mother of two, Suzy McLeod had to pay GBP 236 to print out boarding passes at the airport for her family to fly back home. She wrote to O’Leary to ask for compensation “as a gesture of goodwill.” O’Leary in return replied, “Thank you Mrs. McLeod, but it was your **** up.” She then wrote about it on Twitter, and more than 350,000 people on Facebook and Twitter backed her claim of receiving “unfair treatment.”
I am no fan of O’Leary or Ryanair’s seemingly “silly fees”, but to ask for “a gesture of goodwill” to get the fees back for your own mistake, and the complain about it seems rather silly. Was she complaining because of being refused the compensation or because O’Leary was simply being (too) frank about it?
As much as I hate Ryanair, I have to side with them on this one. They’re in the business of making money by transporting you from A to B in accordance to the terms and conditions set out. All the complaints about hidden fees make me wonder if people never read the “how to avoid fees” page on Ryanair’s website.
One thing is for sure, LCC doesn’t always mean Low Fares all the time for all flights… and if the fares are cheap enough, the airline has got to make it up from somewhere else. However, I do wish O’Leary would just shut up even if he’s right.